topic Re: I only have SOS service in Get Support

I only have SOS service

CliffWu — Mon, 15 Apr 2024 19:21:19 GMT

I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my phone number. Thanks a lot

Cliff Wu

Re: I only have SOS service

hTideGnow — Mon, 15 Apr 2024 19:48:55 GMT

HI @CliffWu

is your esim setup properly? has it enabled or set to "Turn on this line"? Check your phone first

if you are sure it was enabled, then it might be a problem with the setup on the system and need support agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I only have SOS service

CliffWu — Mon, 15 Apr 2024 20:00:35 GMT

Thanks Mayor.

I thought the esim setup is automatic, IS it not? how to set up? please provide instructions?

I got an email saying all set. What does that mean?

Thanks

Cliff

Re: I only have SOS service

hTideGnow — Mon, 15 Apr 2024 20:04:48 GMT

Hi @CliffWu

the app could have set it up, but you need to verify

first, tell us what phone you have? iPhone or Android?

Re: I only have SOS service

CliffWu — Mon, 15 Apr 2024 20:14:54 GMT

iPhone. How to verify? please

Re: I only have SOS service

hTideGnow — Mon, 15 Apr 2024 20:17:56 GMT

HI @CliffWu

if the iphone has another physical sim card, remove it first

then go to Settings -> Cellular screen, is there a Public Mobile esim there?

if it is the only sim there, make sure it is enabled by turning on "Turn on this line" option

if there is still the old carrier esim there, best to disable that old sim by turning off "Turn on this line", then go back to the Public Mobile esim and then turn on "Turn on this line" and set the line to Primary

But if there is no Public Mobile esim there, then you will check the Welcome email from PM, scan the esim QR code to install and then follow the above instruction to turn it on

Re: I only have SOS service

CliffWu — Mon, 15 Apr 2024 22:03:42 GMT

Hi hTideGnow,

Hi, I followed your instruction, and set up eSIM, and now I got Public Mobile signal showing. I can make calls and receive calls, but unable to send/receive text messages. I checked My Number of Phone Setting, it is blank, and I've tried to punch in my number, but it does not save at all, would you please help?

Re: I only have SOS service

CliffWu — Tue, 16 Apr 2024 12:11:07 GMT

Can someone please help me out? I really need the text messaging function? Is the eSim not properly configured? Please help

Thanks

Cliff

Re: I only have SOS service

softech — Tue, 16 Apr 2024 12:20:53 GMT

@CliffWu

the text issue is a glitch PM has lately for new subscribers. PM support can fix it on a case-by-case basis, please ask agent to help by:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there