topic Re: SMS not working after nuber transfer in Get Support

SMS not working after nuber transfer

kat9876 — Mon, 15 Apr 2024 16:30:35 GMT

I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!

Re: SMS not working after nuber transfer

hTideGnow — Mon, 15 Apr 2024 16:32:07 GMT

HI @kat9876

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS not working after nuber transfer

Larisaaaa — Mon, 15 Apr 2024 16:55:07 GMT

Hey Kat,

I just had the same issue. I asked them to issue me a new e-sim and when I was installing it I made sure to connect all my settings to this new sim when it was prompting me to to pick which sim would be connected to my contacts and my iMessage.

Re: SMS not working after nuber transfer

Francesc — Mon, 15 Apr 2024 17:40:55 GMT

I have exactly the same problem, still waiting for them to contact me, i already submitted a ticket.

Re: SMS not working after nuber transfer

hTideGnow — Mon, 15 Apr 2024 17:41:51 GMT

hi @Francesc

how long you waited? They usually reply within 2 to 4 hours. Maybe message them again if you already wait over 4 hours

submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS not working after nuber transfer

Francesc — Mon, 15 Apr 2024 17:43:27 GMT

I just send it an hour ago. but i transferred my number since last Friday, and SMS still not working.

Re: SMS not working after nuber transfer

hTideGnow — Mon, 15 Apr 2024 17:45:33 GMT

hi @Francesc

but data and voice calls work, right?

yes, PM has some problem with text on those new account. They can fix it but I think they need to get to your ticket. Check Community inbox for their reply or message them again if waited too long

Re: SMS not working after nuber transfer

Francesc — Mon, 15 Apr 2024 17:49:50 GMT

yes data and voice calls work. I guess I will wait for a few hours then send them a direct message if haven't heard from them. thank you for your responses!