Error Trying to Activate Sim Card

BorisBago — Mon, 15 Apr 2024 17:30:33 GMT

Hello,

I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

How do I activate my sim card?

Re: Error Trying to Activate Sim Card

hTideGnow — Mon, 15 Apr 2024 17:31:57 GMT

HI @BorisBago

you need to complete the activation using the Public Mobile app and not the browser

so, if you were only using the app, please download the app and resume from there

if you still unable to complete the activation, please please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Error Trying to Activate Sim Card in Get Support

Error Trying to Activate Sim Card

Re: Error Trying to Activate Sim Card