topic Re: We both are getting dropped calls, multiple locations, two different phones, software is updated in Get Support

We both are getting dropped calls, multiple locations, two different phones, software is updated.

DougWillems — Mon, 15 Apr 2024 15:57:20 GMT

My wife has a brand new iPhone 15 and I have an older Samsung Galaxy 7. We switched from Koodo (Telus) and Bell to both being on Public two months ago but since have gone from an extremely rare dropped call to having dropped calls pretty frequently. Both phones have updated software so its not that. We both shut off our phones once or twice a week and that doesnt seem to make a difference either. Hers has an eSim and I just reinstalled mine so we'll see if that makes a difference.

The drops happen everywhere - when we are at home (rural, 2 out of 4 bars), when we are driving, when one is driving and one is stationary, when both are driving, when we're at home and also when Im away on a trip, so its happening with multiple towers and connections. They happen between us and also with other callers.

We have made these calls for years with our past service and very rarely dropped a call but its happening so often now its frustrating. Like 3 drops in a 40 minute call. Very frustrating. Help.

Re: We both are getting dropped calls, multiple locations, two different phones, software is updated

hTideGnow — Mon, 15 Apr 2024 16:00:08 GMT

HI @DougWillems

Galaxy 7 does not have VoLTE, and PM and Koodo would use the same 3G network on Galaxy 7, so it is weird your calls are getting dropped more frequently here

but try to "Reset All networks" first on both phones

if that is not helping, then please ask CS agent to refresh your accounts.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: We both are getting dropped calls, multiple locations, two different phones, software is updated

porcupine — Mon, 15 Apr 2024 16:03:59 GMT

me as well it fails all the time you need to contact an agent this is my second time in a month to fix this issue .no fix yet

Re: We both are getting dropped calls, multiple locations, two different phones, software is updated

DougWillems — Mon, 15 Apr 2024 16:12:05 GMT

Sounds good. Ive reset mine.
Little concerned about hers as I dont know if resetting the iPhone erases contacts?

I already submitted a service ticket before I remembered you could post questions here.