topic Re: Trying to port from Koodo, "Subscription Not Activated" in Get Support

Trying to port from Koodo, "Subscription Not Activated"

ottawa — Mon, 15 Apr 2024 16:02:25 GMT

Trying to port from Koodo Postpaid and activate PM at the same time.

Got an error "Subscription Not Activated" and to contact an Agent, which I did.

But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I type password wrong or something). Should/can I try to activate again, with a new #, and then port after?

Or is something else going on?

Thanks.

Re: Trying to port from Koodo, "Subscription Not Activated"

hTideGnow — Mon, 15 Apr 2024 16:03:57 GMT

HI @ottawa

esim or physical sim?

i think you need to ask agent to help by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to port from Koodo, "Subscription Not Activated"

ottawa — Mon, 15 Apr 2024 16:05:58 GMT

Thanks. Physical SIM. I was hoping that if the activation failed (vs the port failing) it may not have tried to port and maybe I could do activation twice. Didn't want to risk it without checking though.

Re: Trying to port from Koodo, "Subscription Not Activated"

ottawa — Mon, 15 Apr 2024 18:33:34 GMT

Agent Sorin was able to get it working. First activated on a new # then did the port. Which I will go back to doing myself (in the past I would never activate on any carrier with a port, to try and make sure there was working service somewhere; I've gotten lazy lately and done both at once).

Thanks again.