topic Re: stolen phone in Get Support

stolen phone

Meillyn — Mon, 15 Apr 2024 16:19:47 GMT

my phone was stolen. I can't report it because when I login into my account its asking me to confirm my account via email code, which I do. then asked for a eversafe code sent to my cell number (which is stolen). Help

Re: stolen phone

hTideGnow — Mon, 15 Apr 2024 16:01:06 GMT

HI @Meillyn

so, the code was never sent to your email address?

anyone you can ask support agent to help to suspend your account first. please submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stolen phone

hairbag1 — Mon, 15 Apr 2024 16:02:24 GMT

@hTideGnow wrote:
HI @Meillyn
so, the code was never sent to your email address?
anyone you can ask support agent to help to suspend your account first. please submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them as much account info as you can, ie: ph #, acct # if you have it, name on acct, PM pin #..etc.

Re: stolen phone

Meillyn — Mon, 15 Apr 2024 16:25:40 GMT

i received the code via email, it then asked for a further code through ever safe sms

Re: stolen phone

hairbag1 — Mon, 15 Apr 2024 16:32:53 GMT

@Meillyn wrote:
i received the code via email, it then asked for a further code through ever safe sms

Just use link provided by @hTideGnow to message Customer Support for their help.
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