topic Re: Slow MFA 2FA texts in Get Support

Slow MFA 2FA texts

PeterNow — Mon, 15 Apr 2024 15:03:49 GMT

I have been with Public Mobile for almost 2 months, but have encountered a new problem.

Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a charm.

Is anyone else having this issue? Is it a problem on my end (Pixel 8 with e-sim)? Is anyone aware of a solution?

BTW this is happening for multiple 2FA, including Revenue Canada and Eversafe.

Re: Slow MFA 2FA texts

Yummy — Mon, 15 Apr 2024 15:06:31 GMT

EverSafe you can change to email.

For all others I receive within a minute or faster, particularly from government. But you can change government to call you and provide code by voice or use those code table they have.

Re: Slow MFA 2FA texts

PeterNow — Mon, 15 Apr 2024 15:09:03 GMT

Thanks for the insight. I have to wonder if it's a Network issue today. I usually get the texts very quickly, within a minute.

Re: Slow MFA 2FA texts

PeterNow — Mon, 15 Apr 2024 15:22:46 GMT

Can someone tell me how to reach a CSA via the chatbot, I can't seem to get there

Re: Slow MFA 2FA texts

hairbag1 — Mon, 15 Apr 2024 15:30:38 GMT

@PeterNow wrote:
Can someone tell me how to reach a CSA via the chatbot, I can't seem to get there

Having trouble with the chatbot ?...try this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437