topic Re: Service not working in Get Support

Service not working

Geminijune — Sun, 14 Apr 2024 16:45:15 GMT

Service not working at all. I texted this morning and now it's saying my service is not connected. Please help!!

Re: Service not working

hTideGnow — Sun, 14 Apr 2024 16:46:01 GMT

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working

Phil_Adelphus — Sun, 14 Apr 2024 16:52:19 GMT

@Geminijune It looks from your past post that you joined PM in February this year, so the service was working fine up until today? Have you tried turning airplane mode on for a minute or two and then off again? Are there any Telus outages in your areas?

Telus outage map

https://www.telus.com/en/outages

Re: Service not working

Meow — Sun, 14 Apr 2024 17:34:29 GMT

Could be temporary outage.

Try later or ask somebody in your area with PM service how they do...

My data did not work 2 days ago before 9am. I did not start screaming and posting help messages. Just be patient and do not expect ANY service from ANY company to be all the time 100%.

Re: Service not working

Allan64 — Mon, 15 Apr 2024 04:35:51 GMT

Can't call other PUBLIC Mobile numbers. rings but can't be heard. been like this all day.

Re: Service not working

pm10f2 — Mon, 15 Apr 2024 05:04:06 GMT

Can't hear called party, PM OG

TELUS Landline calls OK