https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1182923#M819887 <P>My son is locked out of his account and he doesn’t want to make a new one how can we unlock the account&nbsp;</P> Sun, 14 Apr 2024 16:12:02 GMT Lollie 2024-04-14T16:12:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1182923#M819887 <P>My son is locked out of his account and he doesn’t want to make a new one how can we unlock the account&nbsp;</P> Sun, 14 Apr 2024 16:12:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1182923#M819887 Lollie 2024-04-14T16:12:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1182925#M819889 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/406547">@Lollie</a>&nbsp;</P><P>wait an hour and try again using Incognito/private/secret mode on your browser, or try uninstall and reinstall the PM app first and re-login</P><P>if still cannot login, then ask support to help.&nbsp; Since he cannot login, best to message CS agent:<SPAN>&nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN></P> Sun, 14 Apr 2024 16:14:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1182925#M819889 hTideGnow 2024-04-14T16:14:25Z