topic Re: Unable to receive SMS, recently ported from Fido in Get Support

Unable to receive SMS, recently ported from Fido

Lufa12 — Sun, 14 Apr 2024 02:23:12 GMT

Ported over from Fido last week. When i check my facetime/message app, it says my old number is verifying. I guess its been like this for the past week. No issues with phone calls, those work. I previously had an esim with Fido. What are the solutions here?

Re: Unable to receive SMS, recently ported from Fido

Chalupa_Batman — Sun, 14 Apr 2024 02:25:15 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Re: Unable to receive SMS, recently ported from Fido

Lufa12 — Sun, 14 Apr 2024 02:27:13 GMT

Already tried this - I see other members have this issue as well. Can a staff DM me?

Re: Unable to receive SMS, recently ported from Fido

computergeek541 — Sun, 14 Apr 2024 02:33:30 GMT

@Lufa12 wrote:
Already tried this - I see other members have this issue as well. Can a staff DM me?

Generally, you will need to contact them first. Please use the chatbot to open a ticket. There's also an option inside the Public Mobile app to open a ticket.

Re: Unable to receive SMS, recently ported from Fido

Chalupa_Batman — Sun, 14 Apr 2024 02:35:35 GMT

@Lufa12 wrote:
Already tried this - I see other members have this issue as well. Can a staff DM me?

Hey @Lufa12 Sadly no. But this is how you can reach them. Just know it may be a few days till they reach out.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Unable to receive SMS, recently ported from Fido

hTideGnow — Sun, 14 Apr 2024 02:36:28 GMT

hi @Lufa12

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437