topic Re: I lost single in Get Support

I lost single

Lna — Sun, 14 Apr 2024 02:50:34 GMT

Re: I lost single

fixin1 — Sun, 14 Apr 2024 00:41:09 GMT

@Lna - Could you please explain what occurred thoroughly? I don't get what "I lost single" is.

What did you lose?

Re: I lost single

Lna — Sun, 14 Apr 2024 00:43:10 GMT

I was receiving call and text now , lost signal

Re: I lost single

fixin1 — Sun, 14 Apr 2024 00:49:28 GMT

@Lna - Was your cell service poor (1 bar) if it was higher than that. Or in what way? Did you still have cell bars?
If you don't - please try using 3G. Also text is having an issue so you may be affected by it.

Re: I lost single

Chalupa_Batman — Sun, 14 Apr 2024 01:02:30 GMT

If you're talking about a dropped call, yes. That has been happening a lot over the last week. Not sure if it has anything to do with SMS iMessage and FaceTime not working properly either for new customers. There seems to be some serious issues going on with Public Mobile in the last week. Only thing you can really do is reboot your phone. If this keeps happening then you can put in a ticket to have a Customer Service Agent look into it. But I'm sure they already know.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.