topic Re: Esim in Get Support

Esim

MLeDrew — Sat, 13 Apr 2024 18:56:08 GMT

I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today.

Re: Esim

hTideGnow — Sat, 13 Apr 2024 18:59:05 GMT

hi @MLeDrew no , the PM sim should not be a problem

if you have a PM physical sim,you can remove it and rebooti. But if you have a PM eSIM, disable it but not delete it and reboot and test

Re: Esim

anotheran — Sat, 13 Apr 2024 21:50:45 GMT

I would contact the European esim provider. I had problems with Korea with nomad but their customer service was excellent and able to fix it in half an hour. It worked flawlessly in Japan prior.

Re: Esim

MLeDrew — Sun, 14 Apr 2024 09:55:46 GMT

I was trying to activate the eSIM while in Canada but I had to wait until I arrived in Europe to complete the activation. All is working well. I’m thrilled that eSim is now an option with Public Mobile. Thanks for the support!