topic Re: Trouble in Get Support

Trouble

Ambush1077 — Sat, 13 Apr 2024 20:54:31 GMT

Hey I had tried to set up an account 3 times with no success. I managed to port my old number and I have 2 extra charges on my account will that money come back to me with only the one account active

Re: Trouble

Handy1 — Sat, 13 Apr 2024 20:58:58 GMT

@Ambush1077 you will want to reach out so support to get it straightened out unfortunately

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble

hTideGnow — Sat, 13 Apr 2024 21:01:14 GMT

hi @Ambush1077 you will need to check with support agent for refund request.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437