topic Re: SMS Text Messaging not working (since porting number - esim on iphone) in Get Support

SMS Text Messaging not working (since porting number - esim on iphone)

wabertanamof — Sat, 13 Apr 2024 19:30:02 GMT

I ported my number over yesterday and it seemed to be successful at first (I can call, receive calls and data all working). However, text messages (both incoming and outgoing) do not work. I have restarted the phone and retried various times.

Trying the community because submitting a ticket seems to go into the ether (didn't work at all yesterday and today it seemingly worked but I see nothing when I click the link to view details about the submitted ticket).

Re: SMS Text Messaging not working (since porting number - esim on iphone)

hTideGnow — Sat, 13 Apr 2024 20:07:31 GMT

hi @wabertanamof PM has trouble with setting up text function with new account. But ask support agent and they can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS Text Messaging not working (since porting number - esim on iphone)

Chalupa_Batman — Sat, 13 Apr 2024 20:41:55 GMT

I feel like a broken record as Public Mobile should be posting a "Sticky" about this ongoing issue in the Get Support section.

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...