topic Re: Transferring from BELL to PM - calls not coming through in Get Support

Transferring from BELL to PM - calls not coming through

jbok — Sat, 13 Apr 2024 21:15:47 GMT

I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working. I can make calls, but incoming calls go straight to voicemail. Is anyone else having similar issues?

Re: Transferring from BELL to PM - calls not coming through

Phil_Adelphus — Sat, 13 Apr 2024 19:18:56 GMT

@jbok How long has it been since you replied to Bell?

Re: Transferring from BELL to PM - calls not coming through

hTideGnow — Sat, 13 Apr 2024 19:30:29 GMT

hi @jbok

reboot the phone and test inbound calls

if still not getting any, then wait another 30 mins and reboot and test

if still cannot get it, call porting team. I will send you the number to your community inbox

but if you cannot even make outbound calls, it is an account issue, not Port, you need to submit ticket with cS agent instead

Re: Transferring from BELL to PM - calls not coming through

jbok — Sat, 13 Apr 2024 19:37:30 GMT

It's been an hour now - I realize now that I'm just being impatient 😅, but huzzah, it seems to be all working now!

Thanks for relying and reaching out!

Re: Transferring from BELL to PM - calls not coming through

jbok — Sat, 13 Apr 2024 19:38:28 GMT

It seems like it's all working now 🙂 thanks for reaching out!