topic Re: Disabling Voicemail in Get Support

Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 17:53:10 GMT

I just want to disable voicemail I don't want to see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tried the solution of setting up an Extended Absent Greeting and it is not working. I just don't want any voicemail. It cost me 39 minutes trying to get rid of voice mail but I know I did not spend that much time interacting with the voicemail system so something is wrong with the voicemail system. I want to be able to disable voicemail and call-forwarding. The option to deselect those features on my phone does not allow the deselecting of those features, I can only see them as a dimmed out "read only" enabled. Thank you.

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 18:02:08 GMT

@jounbug19

To "disable" voicemail, dial *004*8080000000#

To reset it back to defaults, dial ##004#

It should be noted, @jounbug19 , that one can also check their voicemail from another device by dialing your OWN Public Mobile number, then press the * (to the left of the 0 key) during your voicemail box greeting, enter your voicemail password, and listen to your messages that way.

At least this way, you won't have to use minutes from your plan (if you're on the $15, minute-limited plan)

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 18:19:16 GMT

Halimacs, I've already tried *004*8080000000# and *67*8080000000# before posting my question and tried it again and each time it has given back the message, so obviously that solution no longer works:

MIM Code started

Call forwarding conditionally for All Basic Services

Connection problem or invalid MIM code

And yes, I dialed 7 zeroes after or the 808. After trying that, not one thing changes; I still have the same voicemail ; unanswered calls initiate a call to voicemail. I don't want anyone to ever be able to leave a voicemail or reach a voicemail message, that way no one can later say to me "why don't you check your messages" I would let the call just keep ringing. Thank you.

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 18:24:13 GMT

You are aware of that calls redirected to your voicemail do not count toward any limited minutes?

Calls to check or manage voicemail messages do, however. (again, if you are on a minute limited plan)

I don't believe there is any way to completely disable voicemail such that calls endlessly ring. It would be a nice option for some, however.

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 18:34:58 GMT

HALIMACS you're just replying the same response and itt's not working. In addition pressing * during voice mail after dialing my own PM number still cost me 6 minutes. Interacting with the voicemail service costs minutes. It shouldn't be like that.

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 18:47:52 GMT

My responses are different, @jounbug19 Are you scrolling DOWN to see the later ones?

My earlier response suggested dialing your own number "from another device" to check voicemail, not from your own device.

I do that myself when wanting to save minutes on my own limited-minute plan.

Indeed, it's too bad Public Mobile doesn't enable users to call their own voicemail without using available limited minutes. I agree.

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 19:13:45 GMT

HALIMAC,from what I can tell from my call logs calls directed to my voicemail do count towards minutes, even when I call and from another number to my PM and hangup during the voicemail message, there about 7 seconds counted as a call. Also, PM does not count the total number of minutes and seconds correctly. According to PM, the following numbers are all of my call times and according to PM they total 45 minutes while in fact they total 34 minutes and 20 seconds (27 on the minute column and 440 seconds in the second columm (=7 minutes and 20 seconds). There is a 9 minute and 40 seconds in extra time added in the total that does not exist in the log.

5:10

0:10

1:19

4:45

0:36

0:07

0:04

0:07

5:23

3:15

0:28

1:28

0:26

0:10

0:27

0:06

1:28

0:23

0:32

7:45

Re: Disabling Voicemail

softech — Sun, 05 Mar 2023 19:36:44 GMT

@jounbug19 the calls that landed on voicemail because you didn't pick up won't count towards your minutes. They will be shown in the usgae history, but not count

If you call your voicemail from your phone to check VM, yes, it would be counted

You can call form another line to your number to check VM, those calls won't be counted

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 19:41:05 GMT

@jounbug19

I understand.

PM bills by the second. So if you make 100 separate calls EACH of 1 second duration, that'll use up your 100 minute allotment, even though the total call time would equal 1 minute and 40 seconds.
Calls 'redirected' to your voicemail (i.e. the ones you don't answer and are call-forwarded by PM's systems to the local voicemail system) DO NOT COUNT toward any minutes available for minute limited plan holders.

Re: Disabling Voicemail

will13am — Sun, 05 Mar 2023 20:02:44 GMT

@jounbug19 , what phone are you using? Generally you should be able to go to the phone app and set all the call forwarding options to off. In this configuration, unanswered and missed calls will never route to voicemail.

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 20:43:14 GMT

Ok @will13am , that's awesome!

Prompted me to look and, low & behold, found choices under Supplementary Services in Phone Settings.

@jounbug19 , have a look there and see if your device offers similar settings.

Re: Disabling Voicemail

DWNB — Sun, 05 Mar 2023 20:55:54 GMT

These numbers don’t do anything. “Can’t be completed as dialed”

Re: Disabling Voicemail

dust2dust — Sun, 05 Mar 2023 21:55:49 GMT

@HALIMACS- Did you try the options? Iirc my Samsung does not clear the call forwarding numbers. I'm in the US and it won't do anything anyway...roaming or not.

Re: Disabling Voicemail

HALIMACS — Sun, 05 Mar 2023 22:54:37 GMT

I did not @dust2dust

perhaps I may when I can get another device to call it and test.

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 23:28:28 GMT

wil13am I have a s10+, android 12 update to Jan1, 2023 with latest UI

Under phone, 3 dots on top left settings, there is Voicemail which lists voice mail number as +16475804001.Trying to change it leads to a message that says "Failed to read data. That number can't be changed".

Under settings, supplemental services there is call forwarding, the first part is Always forward There is the section "always forward" and that is set to +16475804001. I can change it but the change does not work. I tried changing it to my landline and it still calls voicemail at +16475804001. And not only that, soon as I heard the voicemail message just now, and and hung up immediately (so I was on the voicemail for maybe 2 to 3 seconds) I logged in to my account and PM counted it as 9 seconds but increased the used minutes from 45 minutes to 47 minutes. PM either has a bug or it's stealing minutes.

Re: Disabling Voicemail

hTideGnow — Sun, 05 Mar 2023 23:30:35 GMT

Hi @jounbug19 that settings supposed to work. Bit some customers already posted saying the call forward settings seem to be not working since the voice trouble couple days ago. I think it is best to submit a ticket with CS agent so they can check

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 23:40:15 GMT

I don't see the "Calls 'redirected' to your voicemail (i.e. the ones you don't answer and are call-forwarded by PM's systems to the local voicemail system) DO NOT COUNT toward any minutes available for minute limited plan holders." happening. I checked my account before and after making a call from my landline to my PM number. Before I made the call from my landline there was 45 minutes used. When I made the call from my landline to my PM number, I did not answer the call and on the landline I heard the voicemail pickup after 6 rings and soon as the voicemail message started, I hungup, not leaving any message. I then checked my call lo logs and it had the call as outgoing call to 1 (647) 580-4001 with a duration of 00:09and the used minutes increased from 45 minutes to 47 minutes. I have not made one all yet all these 47 minutes have all been from the voicemail and trying to get it disabled.

Re: Disabling Voicemail

hTideGnow — Sun, 05 Mar 2023 23:42:15 GMT

hi @jounbug19 for all of use forwarded calls to VM do not count

please submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Disabling Voicemail

jounbug19 — Sun, 05 Mar 2023 23:43:44 GMT

That's not what I'm getting. Calling from landline to my PM and getting voicemail which I hang up on adds used minutes and deducts remaining minutes.

Re: Disabling Voicemail

will13am — Sun, 05 Mar 2023 23:56:11 GMT

@jounbug19 wrote:
wil13am I have a s10+, android 12 update to Jan1, 2023 with latest UI
Under phone, 3 dots on top left settings, there is Voicemail which lists voice mail number as +16475804001.Trying to change it leads to a message that says "Failed to read data. That number can't be changed".

Under settings, supplemental services there is call forwarding, the first part is Always forward There is the section "always forward" and that is set to +16475804001. I can change it but the change does not work. I tried changing it to my landline and it still calls voicemail at +16475804001. And not only that, soon as I heard the voicemail message just now, and and hung up immediately (so I was on the voicemail for maybe 2 to 3 seconds) I logged in to my account and PM counted it as 9 seconds but increased the used minutes from 45 minutes to 47 minutes. PM either has a bug or it's stealing minutes.

Under those call settings you can turn them off individually. When I select a forwarding feature, I have the option to turn it off. Ignore Telus in the background, I am a Public Mobile customer. I don't know why but in some screens, my phone identifies the service as Public Mobile and in some screens it's Telus.