topic Re: eSIM set up in Get Support

eSIM set up

JennLenn — Sat, 13 Apr 2024 17:37:58 GMT

I started the process to do the eSIM transfer from Rogers to PM. But I panicked that I would lose my images, etc. So downloaded that to my computer and in doing so, the page to complete disappeared. I went to my email and scanned the QR code and got the message that it was either unavailable or been completed. So not sure if the PM ap completed the eSIM transfer or not. I have sent text messages and have received a phone call. The top left says Public Mobile instead of Rogers, but I want to make sure I didn't miss a step. Any way to walk me through the eSIM set up "after the fact?"

Re: eSIM set up

hTideGnow — Sat, 13 Apr 2024 17:49:14 GMT

hi @JennLenn check your device sim manager and see if PM eSIM already installed. if it is there, make sure it is enabled or Tuned on

If not, you can ask support agent for help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM set up

BKNS27 — Sat, 13 Apr 2024 17:51:34 GMT

@JennLenn

Check if the eSIM is added in your phone. Also check if calls and texts are coming in and out.

If they do then you are set to go.