topic can't update credit card information in Get Support

can't update credit card information

Angela_lyq — Sat, 13 Apr 2024 16:33:33 GMT

Can't update credit card information

Re: can't update credit card information

Chalupa_Batman — Sat, 13 Apr 2024 16:34:34 GMT

There have been issues for a while now with updating. You can reach out to a CS Agent to help resolve it.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: can't update credit card information

hTideGnow — Sat, 13 Apr 2024 16:39:50 GMT

hi @Angela_lyq there has been lots of payment problem.. Wait an hour and try again or some said to wait 24 hours

try on both Incognito/private/secret mode on your browser and the Public Mobile app.

Re: can't update credit card information

BKNS27 — Sat, 13 Apr 2024 17:55:35 GMT

@Angela_lyq

I would also try on the PM app and go to Payment tab at the bottom of the page and then click on Update Card Information.

Re: can't update credit card information

Yummy — Sat, 13 Apr 2024 18:06:37 GMT

Welcome to the club.

As I read in Community many, many customers have the same issue and PM does not care. This is really shameful situation and management should fix this ASAP or people will start leaving PM more and more.