topic Re: Texting on note 5 not working since been on publicmobile in Get Support

Texting on note 5 not working since been on publicmobile

Lorenzo73 — Sat, 13 Apr 2024 15:53:24 GMT

Re: Texting on note 5 not working since been on publicmobile

softech — Sat, 13 Apr 2024 15:57:28 GMT

was it just MMS affected but SMS works??

your phone likely affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: Texting on note 5 not working since been on publicmobile

Chalupa_Batman — Sat, 13 Apr 2024 16:12:34 GMT

Hi @Lorenzo73

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Re: Texting on note 5 not working since been on publicmobile

Lorenzo73 — Sat, 13 Apr 2024 16:24:31 GMT

Note 5 only let's you reset network settings tried that didn't help