topic Re: Unauthorized access in Get Support

Unauthorized access

Danny1009 — Sat, 13 Apr 2024 14:21:58 GMT

I cannot log into my account and I already reset my password. Every time I try to log in, the unauthorized access text pops up. Can someone help?

Re: Unauthorized access

hairbag1 — Sat, 13 Apr 2024 14:26:43 GMT

@Danny1009

you'll have to message Customer Support for their help now. Click the little orange bubble on bottom right side of the page OR use this link if that doesn't work..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Unauthorized access

Chalupa_Batman — Sat, 13 Apr 2024 14:31:40 GMT

Hello @Danny1009 The Public Mobile website is known for having cache issues. Yes, you've reset everything but the cache within your browser is still reading old data. With that being said, wait just over an hour, open your browser and clear your cache, history and cookies and then restart your browser. Then try again. If that doesn't work, then reach out to a CS Agent to help resolve. Just know that it may take several hours or even days to get back to you as they are dealing with a tickets right now.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.