topic Re: Dropped calls recently in Get Support

Dropped calls recently

Samtar — Sat, 13 Apr 2024 04:49:53 GMT

Anyone experiencing dropped calls most recently in the last 2 weeks. I joined public last night and have been experiencing 1-2 dropped calls a day. Live next to the tower with full bars (5g). I have an iPhone 13 Pro with eSIM. I reset network settings and tried lte straight and still have the issue.

Re: Dropped calls recently

Samtar — Sat, 13 Apr 2024 04:53:43 GMT

Edit I meant I joined public mobile last month

Re: Dropped calls recently

notchy — Sat, 13 Apr 2024 05:06:38 GMT

@Samtar

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Dropped calls recently

Chalupa_Batman — Sat, 13 Apr 2024 13:04:38 GMT

Hello @Samtar

There have been several complaints with regards to dropped calls. Something must be happening as there are multiple issues happening right now with Public Mobile including text messages and iMessages. All you can do is let it pass or file a ticket with a CS Agent via the chat bubble down below and ask your network to be reset on their end.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Dropped calls recently

porcupine — Sat, 13 Apr 2024 13:10:08 GMT

i also have had alot of dropped calls

Re: Dropped calls recently

Chriss_dale — Sat, 13 Apr 2024 14:25:51 GMT

I have the 4g service and live in real area and have great service no dropped calls. Mabey the area your receiving calls not very strong or some other interference