topic Re: Continue charging in Get Support

Continue charging

Imam12 — Sat, 13 Apr 2024 09:44:02 GMT

I changed to service provider. But public mobile service Continuously charging. I need help to stop charging and those charges already taken to get back.

Re: Continue charging

computergeek541 — Sat, 13 Apr 2024 09:50:51 GMT

Please open a ticket using that chatbot fo discuss this with a Public Mobile customer support agent.

Re: Continue charging

Imam12 — Sat, 13 Apr 2024 10:09:00 GMT

Where’s the chatbot for open a ticket

Re: Continue charging

Phil_Adelphus — Sat, 13 Apr 2024 10:15:18 GMT

@Imam12 The chatbot is at the chat/message icon bottom right of this page.

Did you port your phone number fo another provider? That should have closed your account if successfully transferred.

Re: Continue charging

HALIMACS — Sat, 13 Apr 2024 11:57:52 GMT

@Imam12

The only way to stop Public Mobile from charging you is to toggle off the subscription status in your self-serve or successfully port your number from this service to another provider.

If you didn't do either of those, the service will continue to bill here, as it should.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.