topic Re: I can't text messaging in Get Support

I can't text messaging

asurgeon — Sat, 13 Apr 2024 04:52:24 GMT

I have switched to PM today. I can make call and receive calls but can't send/receive text... It's appreciated if any

Re: I can't text messaging

softech — Sat, 13 Apr 2024 04:54:06 GMT

PM has some issue with text for new activations since last week.

PM support can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: I can't text messaging

asurgeon — Sat, 13 Apr 2024 05:03:12 GMT

Thank you softech. I did issue the ticket. Apart of when they will respond, it's a negative point on this provider, I had been over 20 years with 2 other providers with zero issue. I am thinking to switch back.... not sure if my first payment be refunded, any thoughts?

Re: I can't text messaging

asurgeon — Sat, 13 Apr 2024 14:30:34 GMT

Finally someone from PM reached out to me via chatting and said he refreshed the network and asked me to Power off and wait for 2 minutes and on and then test. I did and now it works.