topic Re: Dropped calls in Get Support

Dropped calls

drmisty — Sat, 13 Apr 2024 02:13:34 GMT

Anyone else having issues with their calls being dropped? I was talking tonight for an hour on my phone and it dropped 3 times in one call. It seems to be more frequent in the last couple of months.

Re: Dropped calls

fixin1 — Sat, 13 Apr 2024 02:16:24 GMT

@drmisty - It seems more things are broken - try 3G and if not is your person calling on Freedom? Nah - just wondering.

Also if nothin try contacting CS_Agent via the link below:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Dropped calls

drmisty — Sat, 13 Apr 2024 02:18:50 GMT

Thanks. no the person I was speaking with is with PM too.

Re: Dropped calls

fixin1 — Sat, 13 Apr 2024 02:49:27 GMT

@drmisty - Hmmm. That seems unusual. Probably just try contact CS_Agent and ask about that

Re: Dropped calls

drmisty — Sat, 13 Apr 2024 03:07:19 GMT

I have put a ticket in, thanks

Re: Dropped calls

Lbun — Sat, 13 Apr 2024 03:59:32 GMT

I have iPhone 14 and 3 dropped calls today. Prob 5-7 these week. It’s extremely frustrating. All in areas that I know are not dead spots with my previous provider - rogers.