topic MMS / texting not working in Get Support

MMS / texting not working

Stevesss — Sat, 13 Apr 2024 01:06:31 GMT

Joined PM today and ported my number over from another provider. Texting does not work despite all the recommended solutions from APN settings to swapping sim car to another phone, rebooting, etc etc. It's been about 10 hrs since I ported. Missing a lot of messages right now because of this. Any other ideas?

Re: MMS / texting not working

hTideGnow — Sat, 13 Apr 2024 01:07:33 GMT

@Stevesss

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MMS / texting not working

hairbag1 — Sat, 13 Apr 2024 01:12:50 GMT

@Stevesss

something to read while you wait for help....

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/td-p/1181970

Re: MMS / texting not working

Chalupa_Batman — Sat, 13 Apr 2024 01:18:32 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Re: MMS / texting not working

Stevesss — Sat, 13 Apr 2024 01:28:46 GMT

Thank you all. What if I decide to move out of PM, how do I confirm the transfer if I can't text? Or do I pm customer support

Re: MMS / texting not working

Stevesss — Tue, 16 Apr 2024 19:06:27 GMT

Glad to say i finally manage to leave Public Mobile this morning. Worst service and experience to date with any telecom provider. Guess you get what you pay for.