topic Re: Dropped Call in Get Support

Dropped Call

Cujimoto — Sat, 13 Apr 2024 01:01:41 GMT

Hi! Anyone else have an issue with dropped calls? I find that when I'm on the phone for over 15 minutes, my call sometimes gets dropped. Not sure why! It's happened at least 5 times over the past three months. Not too often and overall not an issue, but annoying when it happens! Any advice would be appreciated.

Re: Dropped Call

hairbag1 — Sat, 13 Apr 2024 01:03:39 GMT

@Cujimoto

I experienced that along with "choppy" calls too. I selected 3G instead of 5G or LTE...it cleans up the call...but gotta remember to switch back to LTE when done the call !!

Re: Dropped Call

hTideGnow — Sat, 13 Apr 2024 01:04:12 GMT

HI @Cujimoto

for me, I can talk 2 or even 3 hours without trouble. Some people said there is a limit per call, but I think it was 3 or 4 hours, definitely not 15 mins

is that location specific? Try to track if it only happens for particular location. Try reboot the phone, try Reset All networks

and what phone you have?

Re: Dropped Call

Hollister — Sat, 13 Apr 2024 01:06:17 GMT

@Cujimoto

Happens frequently with me. I have learned to live with it. PM is tier 3. You get what you pay for.

Re: Dropped Call

Cujimoto — Sat, 13 Apr 2024 01:07:50 GMT

I'm on an iPhone11. Time to get a new phone?!? I'm in the 416 so shouldn't be an issue...

Re: Dropped Call

Cujimoto — Sat, 13 Apr 2024 01:08:30 GMT

That's a creative solution to the issue. I'll give it a go! Thx!

Re: Dropped Call

hairbag1 — Sat, 13 Apr 2024 01:10:51 GMT

@Cujimoto wrote:
That's a creative solution to the issue. I'll give it a go! Thx!

Let us all know what your results are. (And you should edit out the Solution until you actually get a solution)

Re: Dropped Call

Lbun — Sat, 13 Apr 2024 04:00:33 GMT

Mine has been very bad this week. Extremely frustrating

Re: Dropped Call

Scoot2 — Mon, 22 Apr 2024 16:42:00 GMT

I am in Sask and get frequent dropped calls, especially during important tax or agency other calls where they don't phone you back. Very frustrating. I switched to 3G temporarily but doesn't seem to help. Is this a public mobile issue or my iphone issue. My wife doesn't get dropped calls on her iphone also with PM.

Re: Dropped Call

Amped — Tue, 23 Apr 2024 21:16:31 GMT

Also in Saskatchewan, and also get tons of dropped calls. Happens in a good signal area. Never happened with my previous providers. Completely random too. Sometimes after 5 minutes. Sometimes at 42 minutes. Rather annoying!

Re: Dropped Call

hTideGnow — Tue, 23 Apr 2024 21:17:36 GMT

hi @Amped what phone do you have?? which city in SK??

Re: Dropped Call

Amped — Tue, 23 Apr 2024 21:20:00 GMT

Galaxy S23 in Regina. My father who is also on PM, but in Saskatoon, is also complaining about frequent call drops. He's on a Moto G Play 2024 now, but it was also happening with his previous phone.

Re: Dropped Call

hTideGnow — Tue, 23 Apr 2024 21:25:26 GMT

hi @Amped I experienced some dropped calls problem too last week. Try reboot phones and see if it helps

If it is too bad, change network to 3G for couple days before switch back to Automatic/4G

Re: Dropped Call

Peajayz — Sat, 25 May 2024 04:35:43 GMT

So .... many ..... dropped calls. The record is 3 times in a 30 min call. I've submitted a ticket today and I've tried all the suggestions posted here in the Community forums There's no consistency to the issue. Sometimes it happens 5 min into a conversation, sometimes 30 min. It's never been as bad as it has been this past few days however.

Re: Dropped Call

Alisask — Fri, 31 May 2024 23:12:46 GMT

i have same issue here , my cell phone drops calls all the time only with public telus network . i do have bell sim card no issue at all .its the public network causing the issue

Re: Dropped Call

mischief_2 — Sat, 01 Jun 2024 22:50:37 GMT

To Public Mobile: You have lost me as a long-term customer due to the ongoing dropped calls. I waited a few months to see if you would get things fixed. No luck. I cannot keep hanging up on business calls! Peace out!

Re: Dropped Call

scoToso — Sat, 08 Jun 2024 21:16:24 GMT

I was having drop calls all the time, couldn’t go more than 5 mins. Open a ticket and ask for a network reset and that fixes 9/10 people. If it still hasn’t help and ur using a eSIMs some phone don’t work well with it, put in a SIM card.

Re: Dropped Call

Peajayz — Sun, 09 Jun 2024 02:26:13 GMT

Thanks, I've done that and things have been so much better!

Re: Dropped Call

zerohedspace — Sat, 19 Oct 2024 14:46:56 GMT

we had been experiencing an alarming amount of dropped calls as well, I am embarrassed that I have convinced 3 family members to switch to Public from bell and they are reporting the same issue. it seems to be better this week personally, so far...

Re: Dropped Call

Kimjohnston — Tue, 29 Oct 2024 18:29:07 GMT

All the time... and PM is aware of this. They will do nothing except advise you to change mobile companies if you so wish.