topic Re: Getting charged multiple times for 2 accounts in Get Support

Getting charged multiple times for 2 accounts

Chad29 — Sat, 13 Apr 2024 04:39:27 GMT

Since April 3rd I have got charged 6 times at $17.25 and I only have two accounts one for each of my daughters. How do I fix this? And make the best of this one of the accounts are not working. Help!!!

Re: Getting charged multiple times for 2 accounts

Neil11 — Fri, 12 Apr 2024 19:29:07 GMT

Use the link to submit a request.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it does not allow, use the other link at the bottom to send a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting charged multiple times for 2 accounts

Chalupa_Batman — Fri, 12 Apr 2024 21:58:01 GMT

Hello @Chad29

First and foremost, I always recommend contacting your bank or credit card company to see if these are actual charges and not pending charges. Make sure first. And if they ARE actual charges, you can submit a ticket to get help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent