topic Re: Plans in Get Support

Plans

Gordon5 — Fri, 12 Apr 2024 16:43:13 GMT

I switched to the new PM Canada/US 50gig plan. Do I need to turn on roaming when I cross the border?

Re: Plans

Sansan — Fri, 12 Apr 2024 16:51:03 GMT

Yes roaming can be on.

Do you have a VoLTE enabled phone? If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls don't work, put your phone to 2G and connect to T-Mobile.

I hope this will be helpful.

Re: Plans

Gordon5 — Fri, 12 Apr 2024 18:29:23 GMT

Thx for your advice. Is it possible to do nothing and that PM will connect to AT&T as roaming is included in my plan?

Re: Plans

Phil_Adelphus — Fri, 12 Apr 2024 19:15:07 GMT

@Gordon5 Some phones automatically switch while some need to have T-Mobile or AT&T manually selected. Some phones have tried to connect to Verizon which is not a Public Mobile roaming partner so won't work. You might be better trying T-Mobile, in fact if your phone is non-VoLTE it will be your only option. Make sure data roaming is turned on. If you have any problems post back here and we can help troubleshoot.