topic Re: New user can’t text but can make calls in Get Support

New user can’t text but can make calls

Indiana1 — Fri, 12 Apr 2024 17:44:21 GMT

iPhone 14

just bought the plan yesterday and didn’t realize I can’t revive or send text messages

also didn’t get the 10$ referral code on my account

Re: New user can’t text but can make calls

liuxinbing — Fri, 12 Apr 2024 17:51:55 GMT

it takes few day for the referral bonus.

Call you make calls?

Re: New user can’t text but can make calls

pmbc — Fri, 12 Apr 2024 17:54:01 GMT

@Indiana1 Apparently imessage and facetime issue is a recently known issue. PM has suggested trying this,

Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

If this didn't work try contacting CS Agent to open a ticket at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New user can’t text but can make calls

Indiana1 — Fri, 12 Apr 2024 18:55:39 GMT

Yes I can receive and make calls just can’t text or receive text messages.

Re: New user can’t text but can make calls

BKNS27 — Fri, 12 Apr 2024 19:29:45 GMT

@Indiana1

If you pick a new number during activation. Just reboot your phone by powering off then back on.

If you ported your number from another carrier. You must reply to the text from your previous carrier confirming you are porting over to PM.

If that didn’t work then it could be a provisional issue with your SIM so click on the Chat icon and type in Submit a Ticket for an agent to reset your SIM.

Your $10 credit will be in your account in 72 hours.