topic Re: How do I get a Customer Support Rep to help? in Get Support

How do I get a Customer Support Rep to help?

Davidjames1 — Fri, 12 Apr 2024 16:57:06 GMT

I need someone to help me change my payment information on 3 phones. I am about to have a coronary. I hate this site.

Re: How do I get a Customer Support Rep to help?

BKNS27 — Fri, 12 Apr 2024 17:03:29 GMT

@Davidjames1

You can also try calling 1-855-4PUBLIC if you know the PIN for each account.

Re: How do I get a Customer Support Rep to help?

hTideGnow — Fri, 12 Apr 2024 17:02:58 GMT

HI @Davidjames1

payment system always has issue for card update. Wait 24 hours and try again

if you need to resume service first, buy a voucher from Shoppers drug mart and load the voucher using *611

if you need agent's help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get a Customer Support Rep to help?

Sansan — Fri, 12 Apr 2024 17:11:25 GMT

I hope you will be successful soon. Unfortunately public mobile agents CANNOT update cc information for us. Don't bother to contact them for this. This will DEFINITELY get you that coronary.

Re: How do I get a Customer Support Rep to help?

Mmzah — Fri, 12 Apr 2024 19:21:27 GMT

i hear that, this site is terrible.. so buggy. It wouldnt even let me order a sim card and I had to pay for one. I'm still waiting for that reimbursment.

I think there is 1 tech that works here.. starting to understand the concept of this service.