topic Re: US roaming add on in Get Support

US roaming add on

Kimmassong — Fri, 12 Apr 2024 16:11:45 GMT

I wish I could phone a support line so I could scream and yell. More than once I’ve purchased a US roaming add on only to find that it doesn’t work when I arrive in the US. I then spend hours trying everything to get it to work.
For this trip I purchased US talk/text//3gb data for $30 and nothing works.
Anyone have any suggestions?

Re: US roaming add on

hairbag1 — Fri, 12 Apr 2024 16:14:30 GMT

@Kimmassong

make sure Data Roaming is enabled. Set network to T-Mobile or AT&T. Make sure to use 4G..NOT 5G. You should have texting ok though.

Re: US roaming add on

Meow — Fri, 12 Apr 2024 16:16:57 GMT

AS per many, many posts US add-on and even Plan US/Can are hit and miss.

Connect manually to AT&T and T-mobile, activate roaming. Nothing else yo can do...

Re: US roaming add on

Sansan — Fri, 12 Apr 2024 16:54:39 GMT

I could definitely understand your frustrations. However, if there was a phone services, screaming and yelling would not get you anywhere. That sounds like a two year old with a tantrum. As a customer service agent I would disconnect the call.

But wishing you the best with the suggestions provided.

Re: US roaming add on

BKNS27 — Fri, 12 Apr 2024 16:56:19 GMT

@Kimmassong

Probably this is the main reason why PM is an online service so members can’t yell and scream at them. 😉

You just need to change the settings on your phone to connect.