topic Re: I can't receive neither send text messages in Get Support

I can't receive neither send text messages

Gabri — Sat, 13 Apr 2024 04:54:38 GMT

I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please

Re: I can't receive neither send text messages

hTideGnow — Fri, 12 Apr 2024 15:24:58 GMT

hi @Gabri

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't receive neither send text messages

Gabri — Fri, 12 Apr 2024 16:26:53 GMT

Thank you, I opened a ticket and they respond within 1 hr and the issue has been fixed.

Re: I can't receive neither send text messages

adubs — Fri, 12 Apr 2024 16:40:55 GMT

How did they fix it? I opened a ticket yday and the agent had to Escalate to technical which is a 72 hour time frame.