topic Re: Voicemail greeting in Get Support

Voicemail greeting

Ecr7 — Sat, 13 Apr 2024 05:03:28 GMT

Hi,

I would like my voicemail message when someone calls me to be my voice saying my name and please leave a message, I have gone through the options and recorded and activated this message and well as the busy message. It only works if I decline the call, if I miss the call the person calling hears an automated voice without my name. This is very frustrating does anyone know how to make my personal greeting work when I miss a call??

Re: Voicemail greeting

HALIMACS — Fri, 12 Apr 2024 10:39:45 GMT

Interesting it ONLY works if you decline a call.

Ask the customer support agents to look into this:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Voicemail greeting

Phil_Adelphus — Fri, 12 Apr 2024 19:24:20 GMT

@Ecr7 By chance is this an iPhone running ios17? If so it sounds like Apple's Live Voicemail intercepting the calls could be a possibility.

Re: Voicemail greeting

Rochelle64 — Tue, 10 Dec 2024 01:45:48 GMT

Thanks Halimacs! I used customer support and the answer was really easy. On Iphone just go to settings - Apps - Phone - Live Voicemail and toggle the switch to off. This way Apple voicemail does not override your personal greeting!