topic Lost phobe in Get Support

Lost phobe

JennjennD — Fri, 12 Apr 2024 04:30:22 GMT

So my husband lost his phone and can’t access his account because all the 2 factor things wanna go through that number or email what does he do how does he regain access to his account he hasn’t paid his bill since can’t get into the site can’t transfer his number cuz bill hasn’t been paid

Re: Lost phobe

hairbag1 — Fri, 12 Apr 2024 05:12:55 GMT

@JennjennD

you can start process of Customer Assist by using this link. Give them as much account info as you can ie: phone number, account number, name on account, PM pin number..

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Lost phobe

JennjennD — Fri, 12 Apr 2024 05:16:00 GMT

Thanks for the help do you know if it takes long to hear back from them

Re: Lost phobe

hairbag1 — Fri, 12 Apr 2024 05:23:35 GMT

@JennjennD wrote:
Thanks for the help do you know if it takes long to hear back from them

watch the little envelop icon on top right side of page will be highlighted when they respond. I suspect you should get a reply tomorrow am.

added...if you have problems with that link, you can also use this link to start process of Customer Support...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phobe

JennjennD — Fri, 12 Apr 2024 05:40:50 GMT