topic Re: can't send or receive SMS (iPhone) in Get Support

can't send or receive SMS (iPhone)

Jamaldaoud — Fri, 12 Apr 2024 00:28:44 GMT

I switched to public mobile few days ago..

I can't receive or send any sms ?!

I've done the basic troubleshooting from what I read online. I noticed under

settings > messages > send & receive

my phone number says verifying

it's been stuck at verifying for few days I turned it on and off without any luck

any help would be appreciated

thx

Chalupa_Batman — Fri, 12 Apr 2024 00:31:22 GMT

Public Mobile is dealing with issues when it comes to SMS iMessages and such. No ETA of when it will be resolved.

hTideGnow — Fri, 12 Apr 2024 00:30:37 GMT

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jamaldaoud — Mon, 15 Apr 2024 22:33:18 GMT

my issue is just with SMS, sending and receiving.

IMessage works, FaceTime works , phone calls work.

sms doesn't work. I have a side problem now I'm trying to login to the public mobile app. but EVERSAFE asks to verify with SMS to login now.

my thought process was to order a SIM card and do some troubleshooting with physical SIM with another phone rather than the ESIM.

is there a way I can get the login to my public mobile app fixed ?!?