topic Re: Recovery ESIM in Get Support

Recovery ESIM

Ericpop — Thu, 11 Apr 2024 20:02:41 GMT

@CS_Agent hi. I bought. Esim with public mobile first i install it. But the internet was not working so i delete it. And now i cant install it again can you help me reste my account please

Re: Recovery ESIM

hTideGnow — Thu, 11 Apr 2024 17:17:22 GMT

HI @Ericpop

you need to re-buy it again using the app. But according to the Help article, PM won't charge it since you already have an eSIM

But to login My Account, make sure you click "Didn't receive code" and " send email" to get the code via email

if you cannot login, just message support agent for help instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Recovery ESIM

Handy1 — Thu, 11 Apr 2024 17:18:01 GMT

@Ericpop Shoot once you delete eSIM you have to log into the app and re buy eSIM

Re: Recovery ESIM

hairbag1 — Thu, 11 Apr 2024 17:18:02 GMT

@Ericpop

now you need a new esim. Use the PM app and get a new one to activate the acct.

Re: Recovery ESIM

Ericpop — Thu, 11 Apr 2024 18:55:42 GMT

I cant login to the app bécause i cant get the txt vérification because i delete the esim

Re: Recovery ESIM

Boki — Thu, 11 Apr 2024 22:32:43 GMT

@hTideGnow wrote:
HI @Ericpop
you need to re-buy it again using the app. But according to the Help article, PM won't charge it since you already have an eSIM

Correct! According to Help replacing existing eSIM if it fails is free. Good luck if you get 'accidentally' charged...

Re: Recovery ESIM

hTideGnow — Thu, 11 Apr 2024 22:34:48 GMT

hi @Boki I do see any particular higher risk for accidently charge