topic Re: Text messages not working in Get Support

Text messages not working

leonruocco — Thu, 11 Apr 2024 22:29:24 GMT

I have the

Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++

plan. Data and calls are working but text sms is not. Any help please?

I have an iphone XR. In Settings-Cellular: Cellular Data = Personal. There are two SIMs: 'Cellular Data' and 'Personal'. In 'Personal': Network Selection = Public Mobile. In 'Cellular Data'=Automatic. In both cases 'Turn on this line' is selected.

Re: Text messages not working

hTideGnow — Thu, 11 Apr 2024 22:31:37 GMT

hi @leonruocco if you just activated,then there is an issue with text going on for new subscribers. Please have PM support agent to refresh the account and hope to fix it quickly

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text messages not working

softech — Thu, 11 Apr 2024 22:32:57 GMT

@leonruocco

PM has some issue with text for new activations since last week. This will also impact your iMessage registration

PM can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there