topic Re: Receiving text messages after porting from bell in Get Support

Receiving text messages after porting from bell

EmK1 — Thu, 11 Apr 2024 18:29:45 GMT

I have an iPhone 12 and ported my phone number from Bell to Public about 14 hours ago. I waited to confirm with Bell via text before switching out the SIM card. I can now make and receive calls using my number and my data is working, but I cannot receive text messages. I also have an error message on my iMessage settings saying “this number is registered to your Apple ID but not associated with this phone. You can keep using the number for iMessage and FaceTime until it expires” (which is in 29 days). Any suggestions? I have already tried toggling iMessage and FaceTime off and restarting my phone. Thank you!

Re: Receiving text messages after porting from bell

hTideGnow — Thu, 11 Apr 2024 18:35:36 GMT

HI @EmK1

it is not related with porting, just PM is having problem with text for those who just subscribed. Please ask CS agent to fix it on the system side

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receiving text messages after porting from bell

softech — Thu, 11 Apr 2024 18:36:18 GMT

@EmK1

PM has some issue with text for new activations since last week.

PM can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there