topic Re: Reward in Get Support

Reward

chunguang — Thu, 11 Apr 2024 18:28:33 GMT

Hi, referred a friend over two months ago but I haven’t got the one dollar reward yet. When should I get the reward? Also my friends hasn’t gotten the $10 Credit yet. Thank you.

Re: Reward

softech — Thu, 11 Apr 2024 18:34:16 GMT

@chunguang

check to see if your friend received the $10 in his/her account or not. If not, you might want to ask your friend to help to submit a single ticket for both of you

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Reward

hTideGnow — Thu, 11 Apr 2024 18:34:17 GMT

HI @chunguang

if 2 months, that is too far away. But you are on Public Points? maybe you have more than 1 friend and happened that one friend just left when this friend joined?

you can ask PM CS agent to check your friend referral history.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437