Subscription

Esperar — Thu, 11 Apr 2024 18:11:10 GMT

I clearly talked to an agent that I wanted to cancel my subscription in February, and the agent said he did so. However, I still got charged in March. Could I get a refund?

Re: Subscription

softech — Thu, 11 Apr 2024 18:26:13 GMT

@Esperar

So, you can login to My Account? PM support usually will help to remove the credit card, but if you just ask them to help cancel, they likely will just tell you how to do it yourself via My Account.

Can you login to My Account and check if Autopay is disabled or not.

Go back to the Community inbox, look for the message as proof and submit ticket and ask them to check and refund

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Subscription in Get Support

Subscription

Re: Subscription