topic Re: IMessage in Get Support

IMessage

Mike1099 — Thu, 11 Apr 2024 17:55:03 GMT

Switched over to Public Mobile and my phone number can’t be verified.

says there is an error. I have tried resetting the phone and doing network resets.

any advice

Re: IMessage

Handy1 — Thu, 11 Apr 2024 18:00:19 GMT

@Mike1099 This is public mobile issue . pM is aware and working on a fix . But best to let support know your one of the ones affected

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: IMessage

softech — Thu, 11 Apr 2024 18:05:00 GMT

@Mike1099

PM has some issue with text for new subscribers:
https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

PM can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: IMessage

Gertz52 — Thu, 11 Apr 2024 18:11:22 GMT

I had the same issue last week when I ported over from Bell. Wasn’t resolved until Monday night. They had to “refresh my line” twice on their end and then I had to turn iMessage and FaceTime off, and then do the reset network settings. When I turned it back on my number automatically appeared under the phone settings which then allowed me to select it for iMessage and FaceTime.

Re: IMessage

MrNoodel — Thu, 11 Apr 2024 19:17:51 GMT

This worked for me too, Op make sure you have them refresh your line. They did it for me last night and iMessage only started working today. I had no sms for 6 days I figured they would fix the issue without notifying them as it has been happening to alot of people lately but that was not the case.