topic Moving in Get Support

Moving

ricellie — Thu, 11 Apr 2024 20:03:09 GMT

Wanting change to Public Mobile, but want to bring existing number and phone. How do I proceed?

Re: Moving

Handy1 — Thu, 11 Apr 2024 17:12:10 GMT

@ricellie First make sure your number can be transferred

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

if it can then bet a SIM card or you can use eSIM without waiting for SIM card . Download the app and follow the prompts to activate and transfer phone number

Re: Moving

hTideGnow — Thu, 11 Apr 2024 17:19:03 GMT

HI @ricellie

which carrier you are in now? you have to make sure the account still active

then check if your number can be ported
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

and then download PM app to activate. Make sure you put in your old carrier account number for the information and not IMEI

also, leave your old carrier sim in the phone, you need to reply a text from your old carrier to approve the port