topic Re: Resubscribed, paid, activated, but no service, sms, or calls working in Get Support

Resubscribed, paid, activated, but no service, sms, or calls working

MonicaSaborio — Wed, 10 Apr 2024 20:56:51 GMT

I canceled my subscription on February 1st because I was travelling. Yesterday, I resubscribed to the plan I had by paying the fee and it said it was activated. I switched my cellular settings to the PM number, however it doesn't show any sign of service and sms and calls aren't working. I am currently in Ecuador, however when I was in Argentina I was still able to see the bars on the top of my phone so I don't think location is the problem (I should be able to see the bars of the top of my phone right now but I don't). I only need the sms function so that I can receive a 2-step verification code for a website I am trying to log into. I have tried restarting my phone, toggling the airplane mode, and changing the cellular settings however nothing has worked. Please help!!

Re: Resubscribed, paid, activated, but no service, sms, or calls working

hairbag1 — Wed, 10 Apr 2024 17:40:06 GMT

@MonicaSaborio

you'll have no PM service while in Equador or anywhere else for that matter other than Canada or US (with an add-on).

Re: Resubscribed, paid, activated, but no service, sms, or calls working

MonicaSaborio — Wed, 10 Apr 2024 17:41:31 GMT

I don't need service, I just need an sms verification text to come through

Re: Resubscribed, paid, activated, but no service, sms, or calls working

hairbag1 — Wed, 10 Apr 2024 17:44:07 GMT

@MonicaSaborio wrote:
I don't need service, I just need an sms verification text to come through

You won't have any PM sms while in Ecuador. You can log in to your account on a laptop and get the 2FA sent to your email address...just won't be sent via sms.
@

Re: Resubscribed, paid, activated, but no service, sms, or calls working

MonicaSaborio — Wed, 10 Apr 2024 18:11:57 GMT

Okay, how do I get it send to my email?

Re: Resubscribed, paid, activated, but no service, sms, or calls working

hTideGnow — Wed, 10 Apr 2024 18:15:15 GMT

HI @MonicaSaborio

on the security code 2fa screen, just click Didn't receive code and then click Send email

Re: Resubscribed, paid, activated, but no service, sms, or calls working

MonicaSaborio — Wed, 10 Apr 2024 18:25:16 GMT

I need the security code for a different website, and there is no option to send the code as an email. This is why I need my phone number as it is the only contact connected to the account.

Re: Resubscribed, paid, activated, but no service, sms, or calls working

a_kenny12345 — Wed, 10 Apr 2024 20:21:47 GMT

When you restarted your phone did you keep it off for 30 seconds or a minute . That may work. Hope this helps!

Re: Resubscribed, paid, activated, but no service, sms, or calls working

MonicaSaborio — Thu, 11 Apr 2024 16:07:14 GMT

I tried this again, however it did not make a difference. Thank you though.