topic Re: locked out in Get Support

locked out

chris_mezin — Thu, 11 Apr 2024 20:04:09 GMT

how can i get eversafe if i cant login to my account?

Re: locked out

hTideGnow — Thu, 11 Apr 2024 15:43:40 GMT

wait an hour and try again using Incognito/private/secret mode on your browser

if that does not work, agent can help.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: locked out

chris_mezin — Thu, 11 Apr 2024 15:52:16 GMT

thanks. waiting for a reply but i swear ive been through this like 188379 times...

Re: locked out

hairbag1 — Thu, 11 Apr 2024 15:58:45 GMT

@chris_mezin wrote:
thanks. waiting for a reply but i swear ive been through this like 188379 times...

just so's you know....watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: locked out

chris_mezin — Thu, 11 Apr 2024 16:09:26 GMT

Can a cell phone provider keep your phone number?

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.Nov 17, 2023

https://www.fcc.gov › guides › port...

Porting: Keeping Your Phone Number When

Re: locked out

Luddite — Mon, 22 Apr 2024 21:41:06 GMT

@chris_mezin wrote:
Can a cell phone provider keep your phone number?

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.Nov 17, 2023
https://www.fcc.gov › guides › port...
Porting: Keeping Your Phone Number When

In some circumstances they sort of can do so. For a transfer the RECEIVER must register your number and, unfortunately, some carriers are restricted to only a portion of all national numbers. Have no idea who controls this allocation of numbers.