topic Re: Changing to another plan charge in Get Support

Changing to another plan charge

apb0168 — Thu, 11 Apr 2024 13:00:10 GMT

Why is it, that if want to revise your plan or make a change to existing account that you charge the customer the same day, even if they have already paid for that month, why not just start charging the new rate at the next billing date. There have been offers I want, but am not willing to change because I know I will be charged twice in a month.

Re: Changing to another plan charge

fixin1 — Thu, 11 Apr 2024 13:05:02 GMT

@apb0168 - In My Account there is an option called "Change on Renewal" select that and it will change at your renewal date.

If you used "Change now" it will immediately put the new plan on and charge you instantly.

Also CS_Agent will always have to Change immediately.

Re: Changing to another plan charge

softech — Thu, 11 Apr 2024 13:07:07 GMT

@apb0168 you can make it charge on the next cycle.

when you made plan change, there were 2 options Change Now or Change in Renewal.

Chanege now allows PM to charge you immediately and start the new plan. Change on Renewal is simply to schedule a plan change like you want

if you had a plan renewal and then a Change Now plan change by mistake, please check with support and see if they can do anything

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Changing to another plan charge

Yummy — Thu, 11 Apr 2024 15:20:48 GMT

If you change plan NOW you WILL be charged new plan fee because you are starting NEW pre-paid 'contract'.

No refund, no payment adjustment, no price adjustment. That is how PM works and do not bother opening a ticket as agent will Not do any refund in this case.

That is why everybody advises to Schedule plan change as change plan and billing will be seamless.

Re: Changing to another plan charge

apb0168 — Fri, 12 Apr 2024 13:29:09 GMT

Thanks it worked!