topic Re: Missed calls with no call history but Voicemail in Get Support

Missed calls with no call history but Voicemail

notchy — Thu, 11 Apr 2024 10:24:44 GMT

I had this occur a few times too many.

I missed calls but no notification or no call log history. I only know I have a missed call via voicemail. I check the VM and get the timestamp of when the call occurred.

I also will get a text from friends saying they tried calling me. The phone rings on their end and then goes to VM but no rings on my end and no missed calls notification.

I have pixel 7 phone. Anyone have this occur or know how to resolve the issue?

Re: Missed calls with no call history but Voicemail

softech — Thu, 11 Apr 2024 11:59:46 GMT

@notchy

you have a compatible phone

could be a network issue in the area.

If you have another phone around, put the PM sim there and test. This will for a sim reprovision and could resolve the issue

if that does not help, then you can open ticket with PM support and ask them to reprovision the account on the system.

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Missed calls with no call history but Voicemail

notchy — Thu, 11 Apr 2024 12:07:10 GMT

Unfortunately I have an esim and can't pop out the sim and add it to another phone. I will have to open a ticket with PM.

Re: Missed calls with no call history but Voicemail

Lucy76 — Sun, 17 Nov 2024 18:33:35 GMT

I am about to submit a ticket for this very same issue, and I'm wondering if you've found a solution.

I get about 20% of my calls (phone rings on my end). The rest go to voice mail and do not show in the call log. If no message is left, I never know the call happened. Text and SMS send and receive fine. * My entire family has PM and their calls don't come through when we're together in the same place, texts go through fine (I've had to prove to people this was happening 😉

I have been with public mobile 4+ years. This has been happening for at least a year. I thought it was my phone (Samsung A50) or sim card. I lost my phone recently and now have a new phone (Samsung A31) and new sim card. Same issue. I have checked all settings (numerous times), rebooted, toggled DND and APM, factory reset, everything I can think of.

Thanks in advance!