topic Re: Why is my port request from fido being delayed, pls in Get Support

Why is my port request from fido being delayed, pls

Abbey_Lee2013 — Thu, 11 Apr 2024 04:53:54 GMT

Why is my port request from fido being delayed?

Re: Why is my port request from fido being delayed, pls

softech — Thu, 11 Apr 2024 01:55:35 GMT

@Abbey_Lee2013

just want to clarify, are you porting the number from Fido into PM or the other way around?

did you got a text authorization text form the old carrier and did you reply YES?

Re: Why is my port request from fido being delayed, pls

fixin1 — Thu, 11 Apr 2024 01:57:23 GMT

@Abbey_Lee2013 - Porting can take up to 5 hours. Did you reply "YES" to the text fido sent?

I will send the porting team here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If nothing - please contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Why is my port request from fido being delayed, pls

Abbey_Lee2013 — Thu, 11 Apr 2024 03:32:44 GMT

Iam porting from Public Mobile to Fido.

Pm has not responded to fido request.

Re: Why is my port request from fido being delayed, pls

softech — Thu, 11 Apr 2024 03:33:50 GMT

@Abbey_Lee2013

Call Fido and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Why is my port request from fido being delayed, pls

Abbey_Lee2013 — Thu, 11 Apr 2024 03:38:02 GMT

It has been done twice today by fido, yet no confirmation request from Public Mobile. I have ported before never this difficult.

Re: Why is my port request from fido being delayed, pls

softech — Thu, 11 Apr 2024 03:39:52 GMT

@Abbey_Lee2013 submit ticket as mentioned above

if you have trouble using the ticket submission link about, then direct message PM support instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there