topic Porting my number from Koodo to Public in Get Support

Porting my number from Koodo to Public

Rish1 — Thu, 11 Apr 2024 04:52:45 GMT

Hi there,

I have actived the PM sim card with a new number, now i would like to port my Koodo number to Public mobile,

I tried to do it through the APP -> transfer ,,, it says connect with customer support

Please help

Re: Porting my number from Koodo to Public

softech — Thu, 11 Apr 2024 02:58:54 GMT

@Rish1 do you have a Koodo Prepaid account? or is the Koodo account still active?

If you have a Prepaid account with Koodo, you will need support to assist with the porting:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Porting my number from Koodo to Public

Rish1 — Thu, 11 Apr 2024 03:11:33 GMT

Thanks for your reply, I do have Koodo Account its active

Re: Porting my number from Koodo to Public

computergeek541 — Thu, 11 Apr 2024 06:31:58 GMT

Re: Porting my number from Koodo to Public

Rish1 — Thu, 11 Apr 2024 14:56:28 GMT

Sorry, I dont have access to the above link, which sent, So how to proceed ?

Re: Porting my number from Koodo to Public

hTideGnow — Thu, 11 Apr 2024 14:58:48 GMT

HI @Rish1

no, that is not a link for you to access, that is just to archive some redundant replies

for you, if you want to submit ticket and have trouble, best to message CS agent using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting my number from Koodo to Public

computergeek541 — Thu, 11 Apr 2024 16:06:23 GMT