topic Re: Unable to login to my account in Get Support

Unable to login to my account

RonnieV — Thu, 11 Apr 2024 02:29:01 GMT

I keep getting told I am locked out. The first time I attempted to login I was told I tried too many times and I was locked out for an hour. I waited and tried again and same thing. I tried the forgot email and forgot password but it doesn’t work , almost like an endless loop. We were trying to add optional roaming but can’t access valid account. Any tips

Re: Unable to login to my account

softech — Thu, 11 Apr 2024 02:32:17 GMT

@RonnieV did you try using the app??

or ues Incognito mode to reset password and use the same incognitive mode to login

if same, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Unable to login to my account

RonnieV — Thu, 11 Apr 2024 02:46:10 GMT

Thanks softech. It

Thanks Softech, when I switched to incognito I was able to login. I tried the app after that and it worked as well. Thanks to your quick response I was able to set up our roaming coverage before we leave tomorrow. Greatly appreciated. RonnieV