topic Reactive sum card in Get Support

Reactive sum card

Ali223 — Thu, 11 Apr 2024 00:54:43 GMT

I forgot to make payment my account is deactivated. I can't find how much should I pay to activate again and I don't know how to do that I need help to make payment and reactive my sim card

Re: Reactive sum card

pmbc — Thu, 11 Apr 2024 00:58:33 GMT

@Ali223 As long as your account hasn't be inactive for more than 90 days, you can log into your account and you should be able to reactivate it yourself. Under the payment section it should tell you what's owed.

Re: Reactive sum card

hTideGnow — Thu, 11 Apr 2024 00:59:28 GMT

Hi @Ali223 can you login My Account?? best to pay there

or you. an buy voucher from Shoppers drug Mart and then load it using *611

Re: Reactive sum card

fixin1 — Thu, 11 Apr 2024 01:00:55 GMT

@Ali223 - After 90 days of suspension you will lose your account & phone number.

Please login to My Account and chose "Didn't Get the Code?" and select "Send as Email." Please check your email inbox for the 6 digit code.

If not - please try to enter in wrong code 4 times or hit "Resend Code" four times and some people said that the email option appears.

Once you login you will see this message, please click on "Pay and resume services"

If nothing - please contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages